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Bachelor’s degree, preferred focus in Finance, Mathematics, Business Studies, or Business Administration.Own the WFM tooling, budget and be responsible for the maintenance and upkeep of scheduling software.Drive service level targets maintain the right headcount, and calculate live channel capacity.Serve as subject-matter expert on workforce optimization issues.Serve as the primary point of contact on workforce management policies.Communicate statistical analyses and results, along with implications, to technical and non-technical audiences.Work closely with Operations management as key stakeholders to provide data to allow effective performance management.Set up a Workforce Operations team that assesses & manages staffing levels daily, monitoring attendance and schedule adherence.Drive a staffing and scheduling plan that ensures excellence in customer service, financial stability and solves for work-life balance for employees.Own Customer Analytics - providing consistent, accurate data for Customer Support regarding volume, service levels, KPIs, staffing needs and key drivers of customer contacts.

Partner closely with multiple cross-functional teams, such as Recruiting, BPO and Finance to understand capacity, headcount needs, arrival patterns and location strategy.Model, test and track workforce scenarios for multiple business strategies with in-house and partner resources, all with various constraints (headcount limitations, talent availability, facility capacity) to produce optimized scenarios.Make data-driven and business-focused recommendations to drive a healthy workforce organization globally in order to reduce overheads and increase customer satisfaction and experience.Own seasonal forecasting and budget models for the entire operations organization.Join us in creating a better everyday life for everyday people. We’re looking for someone who is rigorous in their process, makes strong data-driven decisions, is passionate about our mission to revolutionize everyday work and our values in how we operate, and eager to build a & drive a high-functioning global workforce operations team. Cross-functionally you will partner with finance and others to track and plan budgets, share operational performance, plan & staff effectively to meet profitability goals. You will serve as a strategic partner and develop a workforce model aimed at achieving consistent and reliable excellence in servicing our customers worldwide. In this role, you will work across all of Operations and partner with key stakeholders to implement new initiatives and improve existing processes. In addition, this role will be responsible for working closely with our outsourcing partners to develop a strong workforce foundation and plan that delivers on business goals with efficiency, and scalability. They will be innovative with a drive for excellence and be passionate about leading people. The successful candidate will have a strong understanding of the workforce operations standards and practices in the tech-space contact center environment and have deep experience with data and analytics that drive workforce models. As a people manager, you will lead, coach & develop a team of remote workforce management analysts responsible for the forecasting, reporting, staffing and scheduling of our global operations network. The Manager of the Workforce Operations team is responsible for managing variable costs, driving resource planning and reporting of customer analytics across all of our global Operations teams. This organization includes Customer Support, Trust and Safety, Customer Success, Marketplace Strategy & Health, and Business Operations teams. The Operations department supports a community of thousands of Taskers and Clients to meet marketplace demand, educate users, and exceed Client expectations around the globe. DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020.DataBird journal’s “Best Places” Best Companies for Diversity, #1 20.Builtin's "Best Places To Work", 5 lists including: Austin Best Midsize Companies to Work For & SF Best Places to Work!.Taskrabbit is a remote-first company with employees distributed across the USA!.We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.Ĭommunications will always be conducted by domain names. Taskrabbit will never use text or chat applications to conduct interviews.